Customer Support Professional

hace 4 días


Xico, México Amex A tiempo completo

About Amex

At American Express, we pride ourselves on delivering exceptional customer experiences. Our team is dedicated to providing the world's best service, and we're seeking a talented individual to join our ranks as an Account Protection Specialist.

Salary and Benefits

We offer a competitive base salary of $50,000 per year, with opportunities for bonus incentives. In addition, our comprehensive benefits package includes support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working arrangements, generous paid parental leave policies, free access to on-site wellness centers, and confidential counseling support through our Healthy Minds program.

Job Description

The Account Protection Specialist will be responsible for detecting, preventing, and stopping possible losses for our organization through account analysis and charge validations. This role requires strong analytical skills, attention to detail, and excellent communication abilities. As a key member of our team, you will be focused on providing exceptional customer service while ensuring the security of our accounts.

Required Skills and Qualifications

To succeed in this role, you should have:

  • Intermediate English proficiency and adaptability in different communication styles
  • Regulation and policy knowledge, understanding, and compliance
  • Digital dexterity, including navigation between screens and systems
  • High analytical capacity and risk evaluation skills
  • Adaptability and flexibility to work in dynamic environments
  • Excellent writing and verbal communication skills
  • A schedule availability of Monday to Sunday, 6:00 am to 12:00 am, with a focus on covering 8-hour shifts five days a week

Become Part of the Amex Family

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. At Amex, we prioritize physical, financial, and mental health throughout each stage of life. Join our community of dedicated professionals who strive to deliver exceptional customer experiences every day.



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