Spa Service Coordinator
hace 16 horas
We are seeking a highly skilled Spa Service Coordinator to join our team at Zadun a Ritz-Carlton Reserve. As a key member of our spa team, you will be responsible for scheduling services, confirming appointments, and providing exceptional guest experiences.
Key Responsibilities- Schedule services for individuals and large groups using our spa/salon reservations software system.
- Confirm scheduled services with guests and answer questions about available services.
- Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Promote and sell spa/salon services to guests.
- Process guest payments for spa/salon services and obtain payment authorization as needed.
- Accept and log cash tips for employees.
- Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance and repair needs.
- High school diploma or equivalent required.
- Previous experience in a spa or customer service role preferred.
- Excellent communication and organizational skills.
- Ability to work in a fast-paced environment and multitask.
- Ability to stand, sit, or walk for an extended period of time.
At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
We are a global hospitality leader with over 100 award-winning properties worldwide. Our team of Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
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