Customer Success Administrator: Full-Time Role

hace 1 semana


Monterrey, Nuevo León, México Teletracnavman A tiempo completo

About This Opportunity

We are seeking a highly skilled Customer Success Administrator to join our team at Teletracnavman. In this role, you will provide exceptional support to our Customer Success Specialist Teams and customers in the Australia and New Zealand region.

Responsibilities

  • Deliver high-quality contract summaries and account reconciliations for customers.
  • Follow up on open support cases and report outcomes to CSS and Team Leaders.
  • Process partial churn requests for customers.
  • Manage dashboards and communications via dashboard for SG Fleet.
  • Assist with billing or reconciliation items associated with customers.
  • Perform account allocation tasks and dealer customer allocation.
  • Support bespoke customer reporting requests.
  • Manage churn and order queues.

Requirements

  • 1+ year experience in an administrator or customer service role.
  • Strong written and verbal communication skills.
  • Intermediate level Excel skills.
  • Ability to work autonomously and display self-motivation.
  • Positive attitude and strong organisational and interpersonal skills.
  • Customer relationship and conflict management skills.
  • Methodical approach to problem solving.

Working Conditions

This role requires working in the Australian and New Zealand time zone, which includes Sunday to Thursday evenings.

What We Offer

  • A competitive salary of $25,000 - $26,000 per month.
  • Full-time employment with 8-hour shifts.
  • Health insurance, dental insurance, life insurance, and additional vacation days.

Language

English is the primary language for this role.

Location

This position is based in Monterrey, N.L., Mexico.



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