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Technical Support Specialist
hace 4 semanas
Company Overview:
GEP Worldwide is a dynamic and creative team of professionals dedicated to delivering exceptional procurement solutions. Our diverse workforce is passionate about driving business success, creating strong collaborative relationships that deliver extraordinary value year after year.
We cater to market leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. Our goal is to empower procurement leaders to maximize their impact on business operations, strategy, and financial performance.
About the Role:
We are seeking an experienced IT Helpdesk Technician to join our Global Delivery Team based in Mexico City. In this role, you will be responsible for providing technical support to our worldwide operations, including the US, Central and South America, the UK, and India.
Your duties will include monitoring and resolving incoming tickets, administering Office365 and Active Directory, installing software, imaging laptops, and following Service Level Agreements. You will also troubleshoot and support user laptops and software-related issues, as well as desktop and laptop imaging and software deployments.
Requirements:
- Bachelor's degree in Information Technology or a related field
- Bilingual, fluent in English (spoken and written) and Spanish
- At least one year of prior experience with good understanding of Windows, Word, Excel, and Outlook
- Hard working, flexible, and eager to learn
- Available to travel
What We Offer:
As an IT Helpdesk Technician, you can expect a competitive salary of $45,000 - $60,000 per annum, depending on your level of experience. We offer a dynamic work environment, opportunities for professional growth and development, and a comprehensive benefits package.
