Technical Support Professional

hace 4 días


Guadalajara, Jalisco, México Helpware A tiempo completo

About Our Client

Our client is a leading software company that specializes in cyber security solutions to protect companies from unauthorized access and malicious actors.

Estimated Salary Range: $60,000 - $90,000 per year

Job Description:

We are seeking an experienced Technical Support Professional to join our team as a Cyber Security Specialist. The successful candidate will communicate with customers through various channels, addressing technical queries and issues related to our software client's products.

The ideal candidate will have at least 3-5 years of experience in Technical Support or a similar role in a software company, with a strong understanding of complex systems and excellent troubleshooting skills. Proficiency in Microsoft Windows operating system and server platforms, as well as experience working with Linux or Unix Operating Systems, is highly desirable.

Key Responsibilities:

  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
  • Document all technical inquiries and develop content for knowledge sharing.
  • Collaborate with global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

Required Skills and Qualifications:

  • At least 3-5 years of experience in Technical Support or a similar role in a software company.
  • Strong technical troubleshooting skills and problem-solving ability.
  • Excellent communication skills and a passion for providing world-class service.
  • Proficiency in English, both written and spoken.
  • Computer Science education and/or technical certifications.
  • Experience working with Linux or Unix Operating Systems.
  • Authentication methods (SAML, RSA Securid, Smart cards, Tokens, Radius, LDAP).
  • Experience with single sign-on solutions (e.g. Okta, ADFS).

Benefits:

  • Law Benefits.
  • Social Security (IMSS).
  • 12 Vacations Days after First Year.
  • Vacation Bonus (Prima Vacacional).
  • Christmas Bonus (Aguinaldo).
  • Sunday Bonus (Prima Dominical).
  • Food Vouchers.
  • Health Insurance.
  • Excellent Work Environment.
  • Opportunities for Growth.
  • On Staff Nutritionist.

Work Environment:

We are committed to providing a safe and healthy work environment for our employees. Our policy is people first, and we strive to keep our employees safe during uncertain times.



  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Technical Support Professional to join our team in Mexico.Ntt Data currently seeks a part-time Technical Support Professional to work in Guadalajara, Jalisco, Mexico.Location: Guadalajara, Jalisco, Mexico.Requirements:Availability to work 45 hours per weekInterest in working on afternoon/night shiftsAdvanced English language skills6...


  • Guadalajara, Jalisco, México Vipre Security Group A tiempo completo

    Job Overview:Vipre Security Group seeks a skilled Technical Support Professional to join our team, providing exceptional customer service and technical expertise in resolving IT infrastructure issues.Salary: $65,000 - $90,000 per annum, depending on experience and qualifications.Key Responsibilities:Escalate complex technical issues to senior staff while...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Ntt Data, a leading IT services company, is seeking an experienced Technical Support Professional to join our team in Guadalajara. This role will be part of our IT Service Delivery team and will play a key part in delivering exceptional support to our clients.About the RoleWe are looking for an individual with excellent communication skills and technical...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Job OverviewThe Technical Support Professional will be responsible for delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.Key ResponsibilitiesThis role involves resolving non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Customer Service Professional to join our team in Guadalajara, Jalisco, Mexico. This role requires working 45 hours per week and includes afternoon/night shifts. Advanced English language skills and at least six months of customer service experience are necessary.About the RoleThis position involves general L1 support, answering...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.Competitive Salary OfferedWe offer a...


  • Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

    OverviewHrpv Mexico is a dynamic and growing company looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will play a vital role in providing top-notch technical assistance to our employees.Salary and BenefitsWe offer a competitive monthly salary ranging from $12,000 to $13,000, based on experience...


  • Guadalajara, Jalisco, México Wipro A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their hardware and software needs are met promptly and efficiently.About the RoleThe successful candidate will have excellent problem-solving skills, with...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    At NTT DATA Services, we are committed to providing equal opportunities for all applicants. We strive to create an inclusive work environment where everyone can thrive.We are seeking a Technical Support Specialist to join our team in Guadalajara, Jalisco, Mexico.As a Technical Support Specialist, you will be responsible for providing timely and effective...

  • Technical Support Lead

    hace 2 semanas


    Guadalajara, Jalisco, México Koch Industries A tiempo completo

    We are seeking a seasoned IT Supervisor to lead our Technical Support team in providing exceptional service to our internal customers across various business units. This role is an excellent opportunity for a motivated and experienced professional to take on new challenges, develop their skills, and contribute to the growth of our organization.About the...


  • Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

    Job DescriptionWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Hrpv Mexico. This role is ideal for individuals who are passionate about providing exceptional technical support and have a strong background in hardware and software troubleshooting.Key Responsibilities:Assist in resolving hardware and...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About NTT DATA Services">We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers through various communication channels.">Job Description">This is a call center environment where you will work closely with our...


  • Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

    Ntt Data, Inc. is a leading global business and IT services provider seeking an exceptional IT Support Professional to join our team in Guadalajara, Mexico. With a strong focus on digital, cloud, and automation services, we offer a comprehensive portfolio of consulting, applications, infrastructure, and business process services.As an IT Support...

  • Technical Support Manager

    hace 4 semanas


    Guadalajara, Jalisco, México Sidel A tiempo completo

    We are seeking a highly skilled Technical Support Manager to join our team at Sidel in Guadalajara, Mexico.The estimated salary for this role is $120,000 per year, depending on experience and qualifications.As a Technical Support Manager, you will be responsible for providing exceptional technical assistance to our customers, ensuring their needs are met and...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a highly skilled and motivated Technical Support Specialist to join Hashmap in Guadalajara, Mexico.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesAnswer technical support callsDocument troubleshooting stepsRequirements:Advanced English language skills6 months of experience in Customer ServiceAvailability to...


  • Guadalajara, Jalisco, México Teamviewer A tiempo completo

    **About the Role**TeamViewer is a global technology leader in remote connectivity, serving over 625,000 subscribers worldwide. Our innovative solutions empower businesses to digitize their processes through seamless connectivity.We're seeking a highly skilled Customer Support Specialist to join our team. As a member of our support team, you'll provide...


  • Guadalajara, Jalisco, México Teamviewer Gmbh A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Associate to join our team at TeamViewer GmbH.Job SummaryThe ideal candidate will provide exceptional customer support, ensuring timely resolution of technical inquiries and issues related to TeamViewer software.ResponsibilitiesDeliver high-quality technical support via phone, email, or chat, addressing...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Analyst to join our team at Oracle. As a key member of our support organization, you will be responsible for delivering exceptional technical support and solutions to our customers.Job SummaryThe Senior Technical Support Analyst will serve as a primary point of contact for customers,...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a Senior IT Support Professional to join our team in Guadalajara, Mexico.**Salary:** Competitive salary range: 250,000 - 350,000 MXN per annum (approx. $12,500 - $17,500 USD)**Job Overview:** NTT DATA Services is an equal opportunity employer and has an opening for a Technical Helpdesk Associate in Guadalajara, Jalisco, Mexico.**Job...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    At NTT DATA Services, we strive to create a work environment where talented individuals can grow and thrive. We are seeking a skilled Technical Support Specialist to join our team in a dynamic role that involves providing technical assistance to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and other communication...