Technical Support Professional
hace 4 días
About Our Client
Our client is a leading software company that specializes in cyber security solutions to protect companies from unauthorized access and malicious actors.
Estimated Salary Range: $60,000 - $90,000 per year
Job Description:
We are seeking an experienced Technical Support Professional to join our team as a Cyber Security Specialist. The successful candidate will communicate with customers through various channels, addressing technical queries and issues related to our software client's products.
The ideal candidate will have at least 3-5 years of experience in Technical Support or a similar role in a software company, with a strong understanding of complex systems and excellent troubleshooting skills. Proficiency in Microsoft Windows operating system and server platforms, as well as experience working with Linux or Unix Operating Systems, is highly desirable.
Key Responsibilities:
- Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
- Document all technical inquiries and develop content for knowledge sharing.
- Collaborate with global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
Required Skills and Qualifications:
- At least 3-5 years of experience in Technical Support or a similar role in a software company.
- Strong technical troubleshooting skills and problem-solving ability.
- Excellent communication skills and a passion for providing world-class service.
- Proficiency in English, both written and spoken.
- Computer Science education and/or technical certifications.
- Experience working with Linux or Unix Operating Systems.
- Authentication methods (SAML, RSA Securid, Smart cards, Tokens, Radius, LDAP).
- Experience with single sign-on solutions (e.g. Okta, ADFS).
Benefits:
- Law Benefits.
- Social Security (IMSS).
- 12 Vacations Days after First Year.
- Vacation Bonus (Prima Vacacional).
- Christmas Bonus (Aguinaldo).
- Sunday Bonus (Prima Dominical).
- Food Vouchers.
- Health Insurance.
- Excellent Work Environment.
- Opportunities for Growth.
- On Staff Nutritionist.
Work Environment:
We are committed to providing a safe and healthy work environment for our employees. Our policy is people first, and we strive to keep our employees safe during uncertain times.
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