Technical Support Specialist for Web Applications

hace 4 semanas

Ciudad de México, Ciudad de México Ecovadis A tiempo completo

About the Role

We are seeking a skilled Technical Support Specialist for Web Applications to join our team at EcoVadis. As a key member of our Technology and Platform Services department, you will play a critical role in designing and securing the platform that underpins all of our offerings.

Your Responsibilities

  • Provide immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs.
  • Troubleshoot reported issues and diagnose bugs and identify root causes.
  • Collaborate with end users and other team members, functional analysts, and developers to identify and solve issues in the EcoVadis internally developed web applications.
  • Provide high-quality support to all users across the business, either by writing or engaging in verbal conversations.
  • Monitor logs and applications outages to actively act on alerts and exceptions, and manage communication with affected users.
  • Work with confidential data and exercise utmost caution to keep data safe and secure.
  • Ensure the quality of delivered fixes in a timely manner.
  • Deliver training and support end-users.
  • Keep technical documentation and procedures up to date.
  • Ensure preventive maintenance, analyze application root cause issues.
  • Advocate customer needs by sharing feedback with the development and business analysis organizations to continuously improve the product.

Requirements

  • Fluent written and spoken English.
  • Excellent written and verbal communication skills, customer service experience, and problem-solving skills, patience, and understanding, investigation and diagnostic skills, excellent organization skills, ability to systematize and prioritize.
  • Relevant diploma: Master or Engineer in Computer Science or other relevant degree is preferable.
  • Approximately 2-5 years working experience in a Web Application Support environment, specially in Azure .Net environment.
  • Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA).
  • Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.).
  • SQL and programming knowledge - code debugging.
  • Experience with Visual Studio and SQL Server.
  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
  • Experience in monitoring tools (Kibana, Azure App Insights, Sentry, site24/7, etc.).

About EcoVadis

Everyone at EcoVadis contributes to a culture of trust, respect, and empowerment. Our growing team is full of talented professionals from various fields who all share a desire to change the world.

What We Offer

With our team in Mexico, you will have opportunities to exchange and develop your skills within a multinational team, the ability to work in an autonomous way, and in an environment where your ideas are valued, participate in interesting training (including those in our foreign offices), optional (fully covered or co-financed) health care, life insurance, and Pension Plan. We have a philosophy of Flexi-time & home office, a competitive salary aligned with your experience, and a casual and very friendly environment.

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