Strategic Customer Partnerships Manager

hace 15 horas


Monterrey, Nuevo León, México Mondelēz International A tiempo completo

About the Role

We are seeking a highly skilled Strategic Customer Partnerships Manager to join our team at Mondelēz International. This is an exciting opportunity for a customer-focused professional to drive business growth and improve supply chain efficiency.

Your Key Responsibilities

  • Improve value and service to customers, enhancing their overall experience with our company.
  • Use data to optimize plans and support joint initiatives with strategic customers, driving sales and revenue growth.
  • Serve as the single point of contact for your customer portfolio, managing escalations and resolving issues to ensure maximum customer satisfaction.
  • Help achieve business objectives by achieving customer service targets, supporting process improvements, and developing cross-functional relationships.
  • Collaborate with the order fulfilment team to report on key performance indicators (KPIs), including root-cause analysis and improvement initiatives.
  • Analyze customer data to monitor on-shelf availability, depot-to-store service, stock holding, and promotional sales, using this information to inform decision-making and maximize service levels and sales.

Your Requirements

  • A minimum of [50,000] USD per year salary, depending on qualifications and experience.
  • Experience in Customer Service & Logistics (CS&L) and working with customers.
  • Background in fast-moving consumer goods or consumer packaged goods companies.
  • Strong analytical and problem-solving skills.
  • SAP knowledge and expertise in MS Office.
  • Customer orientation, strong influencing, and communication skills.
  • A focus on delivering productivities, services, and KPIs.
  • A team player with proactive thinking and flexibility.

About Us

Mondelēz International is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.



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