Customer Relationship Manager

hace 2 meses


Monterrey, Nuevo León, México Vertiv Group Corp A tiempo completo
Job Description:

We are seeking a highly skilled Customer Relationship Manager to join our team at Vertiv Group Corp.

Company Overview:

Our Global Strategic Account (GSA) sales organization is responsible for managing our largest global customers. As part of this team, you will play a critical role in providing support throughout the sales activities and ensuring excellent customer satisfaction.

Job Responsibilities:

  • Enter sales leads into CRM and update them through various stages of the sales process;
  • Create customer accounts in CRM, maintain CRM and Oracle customer data;
  • Understand customer requirements to create quotes in CPQ and submit them in a timely manner;
  • Collect and prepare documentation for proposals and RFPs, coordinate with different functions including Legal and Finance;
  • Support continuous improvement initiatives on sales processes;
  • Collect and validate all information and relevant documentation for customer orders and quotations;
  • Pass relevant information to planning teams for material ordering, engineer allocation, and customer contact; Ensure each order aligns with Vertiv's sales order process.

Qualifications:

  • Excellent organizational and time management skills;
  • Self-motivated, proactive, and timely in addressing challenges in a dynamic environment working with different functional teams;
  • Great communication skills;
  • Strong focus on customer satisfaction with a personality oriented towards working in a team setting and supporting colleagues;
  • Strong learning agility to quickly adopt systems/tools such as Oracle CRM and CPQ;
  • Flexible attitude to activities outside specific job functions;
  • Highly competent user of Microsoft 360 suite, including Excel, PowerPoint, Word, and Outlook;
  • Ability to operate autonomously or as a team member;
  • Language Skills: English.

Estimated Salary: $80,000 - $110,000 per year, based on location and experience.

Benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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