Customer Service Representative

hace 1 día


Juárez, Chihuahua, México Empresa Importante-- A tiempo completo

Job Summary

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This Customer Service Representative will play a critical role in processing incoming customer orders and coordinating shipments with our warehouse team. The ideal candidate will have excellent communication skills, be organized, and able to work independently with minimal supervision.

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Main Responsibilities

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  • Process customer orders from entry to invoicing with close coordination with the shipping department.">
  • Ensure timely order processing and send out order acknowledgments within customer-specified timeframes.">
  • Handle customer expedites, communicate them effectively, and execute them promptly.">
  • Maintain customer portals with up-to-date information.">
  • Resolve customer inquiries related to lead times, pricing, and shipping issues.">
  • Collaborate with operation peers on complex, non-routine customer requests and concerns.">
  • Monitor customer orders, backorders, and inquiries; analyze trends for continuous improvement.">
  • Document verbal discussions and written correspondence with customers, including reports on pricing issues and shipping errors.">
  • Investigate and support A/R, process NCRs in a timely manner.">
  • Regularly monitor consignment inventory and ensure SAP inventory matches customer-reported inventory.">
  • Support sales teams with customer queries as needed.">
  • Create new customer accounts in SAP.">
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Requirements and Qualifications

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The successful candidate will possess:

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  • ERP systems experience, preferably in SAP.">
  • Excellent oral communication skills.">
  • Professional phone etiquette.">
  • Organizational and detail-focused approach.">
  • Analytical and decision-making skills.">
  • Strong Excel computer skills (creating and manipulating worksheets).">
  • Proven ability to work in a team environment.">
  • Bilingual English/Spanish language proficiency.">
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Education and Certification

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A minimum of a two-year Associate Degree is required. A Bachelor's degree is an asset. The ideal candidate will have a minimum of 3-5 years of customer service experience.

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Work Environment

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This position is based in Mexico, specifically in Ciudad Juarez, Chihuahua. The salary is negotiable and will be determined based on the candidate's qualifications and experience. We offer a competitive compensation package that includes a comprehensive benefits plan, opportunities for professional growth, and a dynamic work environment.

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