Customer Success Manager USA Role with Global Impact
hace 4 semanas
At goFLUENT, we're revolutionizing the language learning industry by empowering companies to create a global digital training strategy for their employees. Our platform accelerates language learning through AI-powered technology, an unmatched content library, and human interaction.
We're a mission-driven SaaS company that believes in equal opportunities for every employee to succeed, regardless of their native language. With 800 employees worldwide, we feel a sense of purpose in our work every day.
About the Position
We're seeking a Customer Success Manager to drive growth in our North American Market.
You'll build strong relationships with clients and play a key role in developing and managing ongoing partnerships to maintain high customer satisfaction and loyalty.
Your Responsibilities:
- Partner with clients to understand their current and future training needs, challenges, and identify approaches to maximize goFLUENT's impact.
- Analyze client data and conduct business reviews to drive engagement and satisfaction with the goFLUENT training solution.
- Be a growth driver by identifying upsell opportunities.
- Collect feedback and analyze learners' experiences to offer improvement opportunities and contribute to developing our digital solution.
- Develop a credible voice for digital learning best practices and provide industry insights, guidance, and recommendations to optimize clients' training performance.
You'll Thrive If You:
- Are fluent or bilingual in English.
- Have a passion for Customer Success.
- Enjoy working in a fast-paced, dynamic organization and adapt easily to change.
- Are organized, methodical, and able to adapt as projects are varied.
- Have good analytical skills.
- Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations.
- Are a committed team player who values diversity and knowledge sharing in a fast, growing, and respectful work environment.
Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus.
What We Offer:
- A dynamic, startup-like experience within the security of a fast-growing, 22-year-old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- World-class learning experience by being a goFLUENT learner.
- Exciting global team-building events abroad every 2 years.
$60,000 - $80,000 per year, depending on experience.
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