Mexico Account Representative
hace 1 semana
We are seeking a highly skilled and experienced Account Representative to join our team at Arrive Logistics. As a key member of our cross-border operations team, you will be responsible for delivering exceptional customer service and driving business growth.
Key Responsibilities- Manage accessorials, awarded lanes, and offer management to increase committed capacity and deliver Operational Excellence through KPI management.
- Work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience.
- Obtain pickup and delivery appointments from shippers and consignees within your customer's network and maintain accurate data entry with building loads for our customer account(s).
- Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates.
- Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner.
- Monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awarded.
- Ensure account is operating at a healthy profitability level and take action to improve or correct where necessary.
- Work with carrier counterparts to identify lanes that are consistent within your customer's network to secure committed capacity.
- Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs.
- Understand your customer's KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings.
- Understand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operation.
- Understand the SAGARPA process for those customers that will be required throughout the border operation.
- Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability.
- Proactively identify areas of opportunity within your customers operation and strategically implement solutions.
- Continuously work on developing the Broker Mindset by focusing on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions for obtaining more volume to grow Arrive's footprint with the customer.
- English Fluency Required (High B2-C1)
- Bachelor's degree in a relevant field of study preferred.
- 1 year of experience in a 3PL or supply chain environment.
- Ability to work in a fast-paced high-pressure environment while multitasking.
- Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written.
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