Head of Demand Planning and Customer Service Expert
hace 1 día
Job Summary:
We are seeking a highly skilled and experienced Head of Demand Planning and Customer Service to join our team at Humaniq Headhunters. As a key member of our organization, you will be responsible for leading our demand planning and customer service efforts, ensuring seamless execution of our sales and operations planning cycle.
Main Responsibilities:
- Manage the Customer's Order Cycle: Oversee the entire order-to-cash process, from order entry to payment, to meet customer needs and achieve contracted goals.
- Evolve Sales with a Focus on Achieving Sales Targets: Analyze sales data and develop strategies to drive revenue growth and meet sales targets.
- Manage the S&OP Cycle: Collaborate with internal teams and customers to reduce costs and generate profitability through supply chain optimization.
- Assist the Sales and Business Development Department: Provide data-driven insights to inform business decisions and develop short-, medium-, and long-term forecast projections.
- Ensure Compliance with SOX Rules: Ensure that processes in the demand planning and customer service area comply with regulatory requirements.
- Develop Demand Planning and Customer Experience Projects: Collaborate with the global team to develop projects that enhance demand planning and customer experience.
Requirements:
- 6 Years of Experience: Proven experience in demand planning, supply chain management, and customer service leadership.
- Education: Bachelor's degree in business, supply chain management, logistics, or a related field.
- Skills: Analytical and strategic thinking, proficiency in SAP, Microsoft Office, and S&OP Advanced.
- Certifications: Lean Manufacturing certification and ISO14001, ISO9001.
What We Offer:
- Work for a Worldwide Leader: Join a global organization that values innovation and excellence.
- Benefits Above the Law: Enjoy a comprehensive benefits package that exceeds industry standards.
- Professional Development: Opportunities for growth and development in a dynamic and supportive environment.
- Great Place to Work Certification: Work in a company that prioritizes employee satisfaction and well-being.
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