Senior Technical Support Specialist
hace 4 semanas
Job Summary
As a Sr. Principal Support Engineer, you will be responsible for providing proactive technical support, business solution implementation, and risk management to ensure the highest level of customer satisfaction. You will create and contribute to automated technology and instrumentation to diagnose, document, and resolve customer issues.
Key Responsibilities
- Provide technical expertise in Oracle product usage in complex, open systems implementation environments
- Develop and implement business solutions to address customer needs
- Manage risk and ensure compliance with Oracle policies and procedures
- Collaborate with cross-functional teams to resolve customer issues
- Stay up-to-date with the latest Oracle products and technologies
Requirements
- 12 years of experience with Core products or 12 years of experience with Applications products
- Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry
- Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
About Oracle
Oracle is a leading provider of enterprise software and cloud computing solutions. We are committed to helping our customers succeed in a rapidly changing technology landscape.
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