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Associate Customer Success Executive
hace 3 meses
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.
About the Role:
In this opportunity as an Associate Customer Success Executive you will:
- Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group
- Identify the best virtual channel for engagement with customers
- Validate customer needs, shapes product plans and drives sales to close
- Support in developing and executing territory growth strategies
- Possess core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close
- Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory
- Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window
- Use an automated and insight-driven Salesforce workflow to progress deals
- Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell)
About You
You're a fit for the role if your background includes:
- Prefer bachelor's degree in accounting or taxation or equivalent experience in lieu of degree
- 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation and opportunity management
- Proven experience managing to a monthly quota (including renewals, upsells and price uplifts)
- Advanced verbal and written English communication
- Strong interpersonal skills (personable and professional) and relationship oriented
- Commitment to a schedule that coincides with the customers workday
- Intermediate computer skills and ability to navigate software programs (Microsoft Suite)
- Experience in CRM preferred
- Ability to rapidly learn new knowledge and acquire new skills
- Ability to maintain stable performance under pressure (such as time pressure or job ambiguity)
- Determination, persistence, resiliency and patience in the face of adversity
To apply, please upload your updated resume in English.
Location: CDMX
What's in it F or Y ou ?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing
- Learning & Development: LinkedIn Learning access ; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world
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As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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