Customer Success Associate
hace 17 horas
EcoVadis is a leading provider of business sustainability ratings, and we're seeking a skilled Customer Success Associate to join our team. As a key member of our Services of Engagement department, you will be responsible for onboarding and managing our Corporate and Select customers, ensuring they maximize the value from our solutions.
Key Responsibilities:
- Manage a portfolio of new and existing customers, fostering strong relationships and delivering exceptional customer experiences.
- Engage with customers through various channels, including phone, email, and video calls, to address their queries and concerns.
- Collaborate with cross-functional teams to drive customer success and retention.
- Develop and maintain a deep understanding of our solutions and services to effectively communicate their value to customers.
- Identify opportunities to upsell and cross-sell our services, driving revenue growth and customer satisfaction.
Requirements:
- At least 2 years of experience in onboarding or account management, preferably in a B2B environment.
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
- Organizational skills, attention to detail, and a clear communicator.
- Fluent in English, with additional languages a strong plus.
- Experience with CRM software, such as Salesforce, is a plus.
About EcoVadis:
EcoVadis is a global leader in business sustainability ratings, with a mission to guide companies toward a sustainable world. Our solutions are backed by an international team of experts and powerful technology, enabling us to analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.
Why Join Us:
At EcoVadis, we're committed to equity, inclusion, and reducing bias in our hiring processes. We welcome applications from diverse candidates and offer a dynamic, fast-paced work environment that fosters growth and development. If you're passionate about sustainability and customer success, we encourage you to apply for this exciting opportunity.
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