Customer Success Onboarding

hace 7 meses


Ciudad de México AgendaPro A tiempo completo

**AgendaPro** simplifica el día a día a dueños y administradores de Centros de Salud, Belleza y Deporte a través de un software de gestión todo-en-uno y soluciones POS (punto de ventas), el cual les permite enfocarse en lo más importante: sus clientes y hacer crecer su negocio.

Actualmente tenemos más de 9.000 clientes en todo LATAM y Europa y somos parte de **Y Combinator**, una de las aceleradoras con más prestigio a nível mundial. Reconocida por apoyar a empresas como Rappi, Stripe, Airbnb y Dropbox entre otras. Así que llegarás en el momento perfecto para colaborar con nuestras metas de crecimiento.

¿Preparado para crecer y enfrentar grandes desafíos con nosotros?

**Funciones del cargo**:
**¿Qué harás?**
- Supervisar una cartera de clientes donde tu foco será el éxito de esos clientes medido como el valor que obtienen de nuestros servicios.
- Asesorar, enseñar y explicar a tus clientes cómo utilizar AgendaPro y obtener el máximo beneficio del mismo. Cada cliente es un mundo distinto.
- Desarrollar un sexto sentido para detectar problemas de clientes o futuros problemas de clientes en base a datos. Para esto te ayudamos con un software y un proceso bacán
- Retener la cartera de clientes, anticipándose a la inactivación de cuentas y estableciendo estrategias de fidelización e incentivar pago por suscripción o pagos anuales.
- Detectar las necesidades de su cartera de clientes y asesorarlos a mejorar su forma de digitalizar su negocio con nuevos planes y más herramientas.
- Mantener toda la información de tu cartera actualizada para coordinar los esfuerzos con otras áreas como onboarding, soporte, producto y tecnología.
- Influir y comunicar al área de Producto con ideas para nuevos servicios, funcionalidades y/o productos para ayudar a nuestros clientes.
- Analizar mes a mes cómo se desempeña su cartera para dar feedback a otras áreas y mejorar la experiência del cliente.
- Informes mensuales de cumplimiento y KPIs.

**Requerimientos del cargo**:
**¿Qué buscamos?**
- Amante de enseñar (aunque te toque repetir lo mismo varias veces)
- Experiência en negociaciones (te tienen que gustar)
- Alto nível de organización
- Tolerancia a la frustración alta alta

**Opcionales**:
**Deseables**
- Inglés Intermedio

**Condiciones**:

- Trabajarás a cargo del CRO
- Sueldo competitivo
- Stock options

**Equity offered **This position includes equity compensation (in the form of stock options or another mechanism).**Bicycle parking **You can park your bicycle for free inside the premises.**Health coverage **AgendaPro pays or copays health insurance for employees.**Mobile phone provided **AgendaPro provides a mobile phone for work use.**Computer provided **AgendaPro provides a computer for your work.**Performance bonus **Extra compensation is offered upon meeting performance goals.**Personal coaching **AgendaPro offers counseling or personal coaching to employees.**Informal dress code **No dress code is enforced.**Vacation over legal **AgendaPro gives you paid vacations over the legal minimum.**Vacation on birthday **Your birthday counts as an extra day of vacation.



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