Account Manager
hace 1 mes
At SpotOn, we're driving innovation in the restaurant and hospitality sectors with flexible payment and software technology—backed by real people who really care. We've been recognized for our efforts, including being named one of Fast Company's Most Innovative Companies of 2024. Our goal is to empower local businesses to increase profits and create better experiences for their customers and employees.
About Us:
We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. Our team is passionate about building lasting relationships, driving client success, and uncovering new revenue opportunities.
Job Description:
We're seeking an Associate Client Success Manager to play a critical role in empowering merchants in the restaurant and hospitality sectors. You'll ensure seamless onboarding, foster client retention, and identify opportunities to grow revenue through strategic client interactions.
Key Responsibilities:
Client Onboarding and Go-Live Support:
- Guide A and high B grade merchants through the go-live process, ensuring a smooth and successful transition to our system.
Client Retention and Relationship Building:
- Build lasting relationships by hosting Quarterly Business Review meetings to understand client needs and provide actionable insights tailored to their business.
- Ensure clients maximize the benefits of our platform and remain loyal to our services.
Revenue Generation:
- Identify opportunities to grow client accounts by recommending additional hardware, software, and services that align with their business needs.
- Drive referrals and lead generation by leveraging client relationships to identify new potential customers.
Collaboration and Problem-Solving:
- Partner with internal teams to address and resolve client challenges, ensuring satisfaction and long-term success.
Data Management and Insights:
- Maintain accurate CRM records of client interactions and performance metrics.
We're looking for someone with experience in customer success, account management, or client relations, who can execute revenue-generating opportunities and communicate effectively with clients. If you have a background in the restaurant or hospitality industries, that's a plus
We offer a competitive salary of $65,000 per year, based on your qualifications and location.
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