Customer Success Operations Lead
hace 2 semanas
About the Role:
At Blue Yonder, we're seeking a highly skilled Customer Success Operations Lead to join our team. As a strategic business partner, you'll work closely with our CSM team to provide guidance and insights on customer health, attrition risks, expansion opportunities, SaaS consumption, and adoption.
Key Responsibilities:
- Act as a business partner for the CSM team, leveraging data and analytics to develop, lead, and measure results for CSM related initiatives, programs, and campaigns.
- Interpret data and provide ongoing reporting to stakeholders.
- Aid in the deployment and ongoing hygiene of our Customer Success Platform (Gainsight, Salesforce, PowerBI).
- Provide regular updates on customer success metrics and insights to leadership.
- Support the rollout of processes, programs, and tools to improve the CSM team's effectiveness.
Requirements:
- 3-5 years of experience in a Business Operations capacity.
- Strong experience with Microsoft Office (Excel, PowerPoint).
- Salesforce application/reporting skills.
- Strong overall reporting/analytics skills.
- Excellent written and verbal communication skills.
- Organized with proven ability to successfully manage multiple tasks while maintaining high-quality outputs and delivering on time.
- Relevant experience in the technology industry (SaaS preferred).
Our Values:
At Blue Yonder, our core values unite us and drive our success. We're committed to fostering an inclusive environment and promoting diversity, inclusion, and equality.
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