Head of Customer Success and Growth in Latam
hace 7 días
About Fundraise Up
Fundraise Up is a leading fundraising platform reimagining the way individuals donate to non-profit foundations. Our mission is to create the most convenient and fastest way to donate, enhancing loading speeds, boosting conversion rates, and offering diverse payment methods.
Our Impact
We've made a significant difference by enabling tens of millions of dollars in donations each month through our platform. We're proud to partner with renowned organizations like UNICEF, Barack Obama, and the Alzheimer's Association, who leverage our platform for their online fundraising needs.
The Role
We're seeking an experienced Head of Customer Success and Growth to lead our SMB (small & mid-size) Customer Success team in Latam. As a key member of our leadership team, you'll be responsible for driving success across a growing cohort of hundreds of SMB customers.
Key Responsibilities
- Develop workflows, playbooks, and KPIs to drive engagement, growth, and customer satisfaction
- Lead a remote team of LATAM-based CSMs to ensure precise communication and rapid resolution to requests from international colleagues and customers
- Oversee account management from kick-off to launch, account planning, and throughout the customer lifecycle
- Closely work with the Director of Customer Success to execute growth strategies that allow us to scale revenue quickly
- Maintain stellar customer retention through proactive risk identification and mitigation
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