Customer Success Manager for Paylater Business Line
hace 2 meses
Role Overview
The Customer Success Leader will play a crucial role in shaping and preserving our organizational culture centered around our purpose of building a better world through financial inclusion. This role will be responsible for developing and managing extraordinary relationships with Merchants part of the Paylater business line, ensuring processes are being executed properly, and reconciling accounts and solving discrepancies or errors that may arise from transactions.
Responsibilities
• Develop and manage relationships with Merchants, providing commercial, operational, and financial support.
• Ensure transactions (payments, chargebacks, cancellations) are processed efficiently, accurately, and in compliance with internal processes and agreements with Merchants.
• Reconcile accounts and resolve discrepancies or errors that may arise from transactions.
• Manage relationships with other departments (stakeholders) such as finance, partnerships, IT, CX, and BS.
• Provide support to Merchants, spotting and exploiting opportunities to grow the accounts in a healthy way (contract generation and consumer lending increase).
Requirements
• Fluent in verbal and written business English (essential).
• Excellent communication skills.
• Good understanding of financial analysis and accounting principles.
• Software and technology knowledge: Office package (spreadsheets mainly), Salesforce, Data management, Time management, Strong organizational skills, Attention to detail, Problem-solving skills, Process improvement, Self-accountability, Self-motivated, Ability to work in a fast-paced, results-oriented environment, High personal energy and enjoy a lively environment, Open to change/improvements.
What We Offer
• Work with the best team in a startup environment.
• Hybrid working model.
• Work leave permissions additional to the law.
• Work-life balance program with different initiatives.
• Free lunch once per week.
• Various team-building events throughout the year.
• Unlimited online medical attention, psychological, and nutritional advisory.
Qualifications
Bachelor's degree: LAE, Communications, Marketing, Industrial Engineering.
About Us
IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skills, and experiences within our workforce. All employment will be based on merit, competence, performance, and business needs.
-
Customer Success Account Manager
hace 2 semanas
Xico, México Microsoft A tiempo completoJob Summary: We are seeking a Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success Unit, you will be responsible for leading customer relationships and driving business growth through strategic planning and execution.Key Responsibilities:Develop and execute customer success plans to achieve business...
-
Xico, México Menlo Ventures A tiempo completoAbout the Role:We are seeking a highly skilled Strategic Customer Success Manager to join our team at Menlo Ventures. This is an exceptional opportunity to drive customer success, net retention, and expansion within our portfolio of e-commerce accounts.As a trusted advisor with deep product knowledge, you will combine technology expertise, business acumen,...
-
Customer Success Account Manager
hace 2 semanas
Xico, México Erm Group A tiempo completoAbout ERM LibryoERM Libryo is a cutting-edge legaltech company that empowers organizations to navigate complex sustainability legislation. Our platform provides users with instant access to applicable laws and regulations, enabling them to make informed decisions.Salary RangeWe offer a competitive salary of $60,000 - $80,000 per annum, commensurate with...
-
Customer Success Manager for Digital Transformation
hace 4 semanas
Xico, México Ge Digital A tiempo completoAbout GE DigitalGE Digital is a leading provider of software solutions for the energy ecosystem, accelerating electrification and decarbonization across the industry. Our focus is on delivering software that improves efficiency, reduces emissions, and enables a more sustainable future.Job Title: Customer Success Manager - LeadThis role requires advanced...
-
Xico, México Salesforce, Inc. A tiempo completoAbout This OpportunityThis role is an exceptional chance to make a meaningful impact at Salesforce, Inc., as a Customer Success Manager. We are seeking a skilled and customer-focused professional to join our team.As a trusted advisor, you will partner with key accounts to drive success and growth. Your expertise in technical customer success, SaaS platforms,...
-
Salesforce Customer Success Expert
hace 1 semana
Xico, México Salesforce A tiempo completoUnlock Customer Potential with SalesforceWe are seeking an experienced and driven Salesforce Customer Success Manager to join our team. This role is perfect for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.
-
Customer Success Ambassador
hace 1 mes
Xico, México Third-Party Job Posts A tiempo completoAt Cloudbeds, we believe that our people are our greatest asset, and we're on a mission to power every property in the world. We're looking for a Customer Success Ambassador who will play a key role in achieving this goal.We're offering an estimated salary of $65,000 per year for this position. As a Customer Success Ambassador, you'll be responsible for...
-
Customer Success Specialist
hace 3 semanas
Xico, México Gigamon A tiempo completoJob DescriptionGigamon's Customer Success Team plays a pivotal role in delivering exceptional customer experiences. As a key member of this team, the Customer Success Associate will be responsible for ensuring our customers achieve their desired business outcomes.About the Role:Influence the customer lifecycle by executing on predefined enablement and...
-
Business Development Manager, Client Success
hace 2 meses
Xico, México Spoton: Corporate A tiempo completoAt SpotOn: Corporate, we're empowering local businesses to thrive and grow with innovative payment and software solutions. Our mission is to revolutionize the way restaurants, bars, retail shops, and small enterprises operate by providing cutting-edge tools and exceptional support.We've recently made a significant impact:Named one of Fast Company's Most...
-
Rated Customer Success Professional
hace 2 meses
Xico, México Ecovadis A tiempo completoAbout the RoleWe are seeking a highly skilled and passionate Customer Success Associate to join our team at Ecovadis, the leading provider of business sustainability ratings. As a key member of our Services of Engagement department, you will be responsible for engaging and supporting all companies to leverage Ecovadis solutions and foster continuous...
-
Customer Success Strategist
hace 2 semanas
Xico, México Salesforce A tiempo completoWe are seeking a Customer Success Strategist to join our team at Salesforce.About UsSalesforce is the world's leading customer relationship management platform, helping businesses of all sizes succeed in today's digital economy. Our company culture values innovation, equality, and customer obsession.Job SummaryThe Customer Success Strategist will be...
-
Senior Business Operations Manager
hace 2 semanas
Xico, México Infor A tiempo completo**Job Title:** Senior Business Operations ManagerWe are seeking a highly skilled and experienced Senior Business Operations Manager to join our team at Infor. As a key member of our Customer Success team, you will play a critical role in driving operational excellence and ensuring the smooth delivery of services to our customers.**About the Role:You will be...
-
Customer Success Specialist
hace 2 meses
Xico, México Fairplay A tiempo completoAbout FairplayFairplay is a pioneering fintech company that empowers entrepreneurs to drive growth with innovative, flexible financing solutions. Our mission is to bridge the gap between financial and technological products, providing SMEs in Latin America with access to capital and business intelligence.Job SummaryWe are seeking a highly motivated CUSTOMER...
-
Customer Success Manager Position
hace 2 semanas
Xico, México Tle. Market A tiempo completoTle. Market seeks a highly skilled Customer Success Manager to join our team in Florencia.**About the Role:**We are looking for an individual with exceptional communication skills, strong organizational abilities, and a talent for process development.**Key Responsibilities:**The successful candidate will be responsible for managing multiple tasks and...
-
Customer Success Coach
hace 1 mes
Xico, México Salesforce A tiempo completoAbout SalesforceWe are the Customer Company, inspiring the future of business with AI, data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way.At Salesforce, we empower you to be a Trailblazer, driving your performance and career growth, charting new paths, and improving...
-
Customer Success Strategist
hace 4 semanas
Xico, México Microsoft A tiempo completoAbout the RoleAre you a seasoned professional looking to leverage your technical expertise and business acumen to drive customer success? We're seeking a talented Customer Success Strategist to join our team at Microsoft!As a Customer Success Strategist, you will be responsible for empowering customers to accelerate their business value through...
-
Customer Success Champion
hace 2 semanas
Xico, México Awesomely, Llc. A tiempo completoAward-Winning Customer Success Role at Awesomely, LLC.Are you the ultimate people person? Do you thrive in a fast-paced online environment? We're seeking a highly skilled Customer Success Hero to join our team at Awesomely, LLC. As a key member of our support team, you'll be responsible for crafting exceptional customer experiences, providing top-notch...
-
Customer Success Leader
hace 1 semana
Xico, México Nutanix A tiempo completoAbout NutanixNutanix is a leader in cloud infrastructure technology. We strive to deliver groundbreaking solutions that transform the way our customers work and interact with our products.Job SummaryWe are seeking an experienced Senior Technical Escalation Manager to join our team. In this role, you will be responsible for leading critical incidents from...
-
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Vendor Manager to join our dynamic team at Amazon Mexico. As a key member of our Outdoors business, you will be responsible for building and maintaining strong relationships with vendors, driving innovation in customer experience, and owning the P&L for our outdoor products.Key ResponsibilitiesDevelop and...
-
Customer Success Specialist
hace 1 mes
Xico, México Softwareone A tiempo completoOverviewSoftwareOne is a leading technology solutions provider dedicated to empowering businesses to thrive in today's fast-paced digital landscape.Job SummaryWe are seeking an experienced Customer Success Specialist to join our team in Mexico City. This role will be responsible for cultivating and maintaining strong client relationships, driving revenue...
