Bilingual Senior Customer Care Representative

hace 2 días

Ciudad de México, Ciudad de México AT&T A tiempo completo
Job Description:

Delivering Exceptional Service:

As a Bilingual Senior Customer Care Representative at AT&T, you will be part of a team dedicated to providing top-notch service to our customers. Your primary responsibility will be to ensure that our customers receive the best possible experience, whether it's resolving issues, providing information, or simply being a point of contact for their needs.

Key Responsibilities:

  1. Customer Interaction: You will be responsible for interacting with customers via phone, email, or in-person, providing them with accurate and timely information, and resolving any issues they may have.
  2. Problem-Solving: You will need to be able to analyze customer issues and provide effective solutions, often working with multiple stakeholders to resolve complex problems.
  3. Communication: You will be required to communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and their concerns are addressed.
  4. Teamwork: You will work closely with other team members to ensure that customer issues are resolved efficiently and effectively.
  5. Continuous Learning: You will be expected to stay up-to-date on company policies, procedures, and products to ensure that you can provide the best possible service to our customers.

Requirements:

  1. Advanced English Fluency: You must be fluent in English to communicate effectively with our customers.
  2. Previous Experience: You should have at least one year of experience in a customer-facing role, preferably in a collections or customer service environment.
  3. Strong Communication Skills: You must be able to communicate effectively with customers, both verbally and in writing.
  4. Problem-Solving Skills: You should be able to analyze customer issues and provide effective solutions.
  5. Teamwork: You will work closely with other team members to ensure that customer issues are resolved efficiently and effectively.

Benefits:

  • Competitive Salary: You will receive a competitive salary, plus benefits such as medical insurance, life insurance, and a savings fund.
  • Opportunities for Advancement: AT&T offers opportunities for advancement and career growth, so you can continue to develop your skills and advance your career.
  • Flexible Work Schedule: You will have a flexible work schedule, with the option to work from home or in the office.

Training and Development:

You will receive comprehensive training and development to ensure that you have the skills and knowledge you need to succeed in this role. This will include training on company policies, procedures, and products, as well as ongoing coaching and feedback to help you improve your performance.

Equal Employment Opportunity:

AT&T is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

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