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Senior Technical Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo
About the Role

We are seeking a highly skilled L3 Support Engineer to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).

Key Responsibilities
  • Provide in-depth support for the resolution of complex technical issues with thorough analysis, code fixes, and rigorous testing.
  • Collaborate closely with stakeholders to gather requirements, design, and implement solutions.
  • Support Product servers and clients on cutting-edge platforms, ensuring seamless performance.
  • Contribute to our continuous improvement and delivery processes, focusing on enhancing application performance.
  • Work effectively with team members to implement new tool functionalities and automate provisioning and access management.
  • Develop functions that improve user experience and provide technical feedback to Development teams.
  • Perform detailed Root Cause Analysis (RCA) of issues in production and implement corrective actions.
Requirements
  • Hands-on development experience in Core Java with at least 2 to 3 years of experience.
  • Proven experience working on 2-3 projects in Java tech stack.
  • Ability to take up coder pad interviews.
About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. As part of NTT DATA, a $30 billion trusted global innovator, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.