Customer Success Executive

hace 4 semanas


Xico, México Fairplay A tiempo completo
About Fairplay

Fairplay is a pioneering fintech company dedicated to empowering entrepreneurs through flexible, fast, and friendly financial solutions. Our mission is to revolutionize the way businesses access capital, driving growth and competitiveness.

We are seeking a highly skilled Customer Success Executive (CSE) to join our team and play a pivotal role in ensuring the success of our clients. As a CSE, you will be responsible for fostering strong relationships with clients, guiding them throughout their journey, and creating customized success plans tailored to their unique needs and objectives.

Key Responsibilities
  • Manage client contracts, ensuring seamless execution and timely delivery of services
  • Become a trusted consultant, providing clear communication, expert advice, and proactive problem-solving to ensure client satisfaction
  • Establish a culture of trust with clients, encouraging open dialogue and collaboration
  • Analyze client performance, identifying areas for growth and opportunities for improvement
  • Develop and implement effective project management strategies to drive client success
  • Monitor client KPIs, making data-driven decisions to optimize outcomes
Requirements and Qualifications
  • Mid-level experience managing medium-sized clients with complex needs
  • Proven ability to analyze data, identify trends, and make informed decisions
  • Strong communication and interpersonal skills, with a focus on building trust and rapport with clients
  • Excellent problem-solving skills, with the ability to think critically and creatively
  • Advanced knowledge of Excel and data analysis tools
  • Highly proactive and results-driven, with a passion for delivering exceptional client experiences
Additional Requirements
  • Advance English proficiency
  • Experience working in a remote environment
Compensation and Benefits

The salary range for this position is $20,000 - $37,500 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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