Head of Customer Unit Latam North and Caribbean

hace 21 horas

Xico, México Ericsson A tiempo completo
About this Opportunity

We are seeking a seasoned executive to lead our Customer Unit Latam North and Caribbean, driving business growth and nurturing close partnerships with our customers. This role is responsible for creating value for over 25 customers across 41 countries, with a diverse range of challenges and opportunities.

As the Head of Global Customer Unit América Móvil, you will oversee one of our largest customers, encompassing Latam South and Europe. You will be required to have a deep understanding of our customers' business, operations, and strategies, including short and long-term objectives.

Key Responsibilities
  • Accountable for customer relations, sales, and delivery as well as governmental stakeholders within the geography.
  • Accountable for profit and loss (P&L) for the Customer Unit.
  • Accountable for efficient operations.
  • Customer responsibility for the Global Customer Unit América Móvil, ranging across both Latam North, South and the A1 entities in Europe.
  • Responsible for all legal entities and country managers across all markets.
  • Responsible to implement Ericsson and MELA (Market Area Europe & Latin America) strategies through Customer Unit including risk management.
  • Responsible for adherence to directives, policies, and processes.
  • Lead the cultural compliance transformation in the region. Lead with integrity at the core, and secure we act and live by the highest standards in terms of Ethics and Compliance in all decisions and activities across the region.
  • Align and Lead the Customer Unit business strategy with the active collaboration of the regional leadership team.
  • Lead a function with direct team (GCU, KAM, AMs) as well as teams in a matrix reporting context.
  • Lead both direct and extended teams, building competences and develop/hire and develop right talent.
Requirements
  • Extended knowledge and understanding of the telecom industry and of Ericsson business strategy, financial knowledge - and ability to turn that knowledge into effective and efficient targets and strategies within your areas of responsibility.
  • Proven ability to understand and navigate complex situations and environments.
  • Excellent collaboration skills and ability to interact with both external and internal stakeholders.
  • Track record of delivering strong financial performance in a Key Account or similar.
  • Excellent communication and negotiation skills - in writing and verbally.
  • Very strong personal integrity and values that supports a high ethical standard.
  • Clear role model of being an ethical and inclusive leader.
  • Develop trusted relationship with C level of customer across the geography as well as governmental stakeholders.
  • Strong track record and ability to develop and build both new capabilities and a strong succession pipeline.
  • Proven ability to inspire change and transformation.
  • University degree in telecom/engineering and/or business administration or equivalent training/experience.
  • Experience as head of Global Customer Unit.

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