Renewal and Upsell Sales Professional
hace 2 semanas
About the Opportunity
We are seeking an experienced Renewal and Upsell Sales Professional to join our team in Mexico City. As a key member of our sales team, you will be responsible for driving revenue growth by closing renewals and upselling opportunities for assigned geographies or leads.
Key Responsibilities:
- Closing renewals and upselling opportunities for assigned geography and/or for leads assigned as part of a pooled resource group
- Identifying the best virtual channel for engagement with customers
- Validating customer needs, shaping product plans, and driving sales to close
- Supporting in developing and executing territory growth strategies
- Possessing core knowledge across products within the subsegment and engaging Sales Specialists where deep product expertise is required to drive to close
- Understanding specific customer archetypes and needs which are most prevalent within the subsegment and territory
- Focusing on driving retention and achieving renewal targets by engaging existing customers during the renewal window
- Using an automated and insight-driven Salesforce workflow to progress deals
- Nurturing opportunities and moving more renewals outside the 'digital first' selling scenarios to close for existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell)
About You
To be successful in this role, you should have:
- Bachelor's degree or equivalent work experience
- 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management
- Proven experience managing to a monthly quota (including renewals, upsells, and price uplifts)
- Financial/commercial acumen
- Advanced verbal and written English communication
- Strong interpersonal skills (personable and professional) and relationship-oriented
- Commitment to a schedule that coincides with the customers workday
- Intermediate computer skills and ability to navigate software programs (Microsoft Suite)
- Experience in CRM preferred
- Ability to rapidly learn new knowledge and acquire new skills
- Ability to maintain stable performance under pressure (such as time pressure or job ambiguity)
- Determination, persistence, resiliency, and patience in the face of adversity
What We Offer
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: A flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
- Purpose Driven Work: A superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency
Estimated Salary: 400,000 - 550,000 MXN per year
Location: CDMX
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