Renewal and Upsell Sales Professional

hace 2 semanas


Xico, México Thomson Reuters A tiempo completo

About the Opportunity

We are seeking an experienced Renewal and Upsell Sales Professional to join our team in Mexico City. As a key member of our sales team, you will be responsible for driving revenue growth by closing renewals and upselling opportunities for assigned geographies or leads.

Key Responsibilities:

  • Closing renewals and upselling opportunities for assigned geography and/or for leads assigned as part of a pooled resource group
  • Identifying the best virtual channel for engagement with customers
  • Validating customer needs, shaping product plans, and driving sales to close
  • Supporting in developing and executing territory growth strategies
  • Possessing core knowledge across products within the subsegment and engaging Sales Specialists where deep product expertise is required to drive to close
  • Understanding specific customer archetypes and needs which are most prevalent within the subsegment and territory
  • Focusing on driving retention and achieving renewal targets by engaging existing customers during the renewal window
  • Using an automated and insight-driven Salesforce workflow to progress deals
  • Nurturing opportunities and moving more renewals outside the 'digital first' selling scenarios to close for existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell)

About You

To be successful in this role, you should have:

  • Bachelor's degree or equivalent work experience
  • 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management
  • Proven experience managing to a monthly quota (including renewals, upsells, and price uplifts)
  • Financial/commercial acumen
  • Advanced verbal and written English communication
  • Strong interpersonal skills (personable and professional) and relationship-oriented
  • Commitment to a schedule that coincides with the customers workday
  • Intermediate computer skills and ability to navigate software programs (Microsoft Suite)
  • Experience in CRM preferred
  • Ability to rapidly learn new knowledge and acquire new skills
  • Ability to maintain stable performance under pressure (such as time pressure or job ambiguity)
  • Determination, persistence, resiliency, and patience in the face of adversity

What We Offer

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: A flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: A superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency

Estimated Salary: 400,000 - 550,000 MXN per year

Location: CDMX



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