Customer Success Associate

hace 5 días

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

In this exciting opportunity as a Customer Success Associate, you will play a crucial role in driving business growth and customer satisfaction for Thomson Reuters.

  • Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
  • Identify the best virtual channel for engagement with customers.
  • Validate customer needs, shape product plans, and drive sales to close.
  • Support in developing and executing territory growth strategies.
  • Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close.
  • Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory.
  • Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
  • Use an automated and insight-driven Salesforce workflow to progress deals.
  • Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell).
  • May lead and be accountable for straightforward projects and associated teams.
  • Provides input to the objectives and goals of the department.
  • Responsible for managing own time and responsibilities.
  • May participate in complex projects that affect a Business Unit or regional area.
  • May train or mentor colleagues.
About You

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent work experience.
  • 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management.
  • Proven experience managing to a monthly quota (including renewals, upsells, and price uplifts).
  • Financial/commercial acumen.
  • Advanced verbal and written English communication.
  • Strong interpersonal skills (personable and professional) and relationship-oriented.
  • Commitment to a schedule that coincides with the customers' workday.
  • Intermediate computer skills and ability to navigate software programs (Microsoft Suite).
  • Experience in CRM preferred.
  • Ability to rapidly learn new knowledge and acquire new skills.
  • Ability to maintain stable performance under pressure (such as time pressure or job ambiguity).
  • Determination, persistence, resiliency, and patience in the face of adversity.
  • Junior-level professional with knowledge in Accounting or SAS, customer success's background discipline or specialization.
  • Sets priorities to meet deadlines; develops plans to meet short-term objectives.
  • Applies a wide range of policies or standards in straightforward situations.
  • Identifies and resolves standard technical and operational problems.
  • Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used.

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Customer Success Associate Are you enthusiastic about leveraging your expertise in a leading organization renowned for its innovative content and technology? Do you possess a background in managing renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this opportunity may be ideal for...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Customer Success Associate Are you enthusiastic about leveraging your expertise within a leading organization renowned for its content and technological advancements? Do you possess a background in fostering renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this role may be an...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Customer Success Associate Are you enthusiastic about leveraging your expertise in a premier organization recognized for its excellence in both content and technology? Do you possess a background in managing renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this role may be a great...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the PositionAs a Customer Success Associate, your responsibilities will include:Ensuring the retention and renewal of all designated accounts while managing proactive account strategies, including the timely fulfillment of contractual commitments.Assessing customer requirements and delivering tailored solutions that enhance satisfaction and...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the PositionAs a Customer Success Associate, your responsibilities will include:Ensuring the retention and renewal of all designated accounts while managing them proactively, including the timely fulfillment of contractual commitments.Identifying customer requirements and delivering tailored solutions that enhance satisfaction and loyalty.Offering...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Visit A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Success Associate to join our remote team in the LATAM region. As a key member of our customer success team, you will be responsible for ensuring our corporate partners receive exceptional support and service.Key ResponsibilitiesCustomer Onboarding: Assist in guiding new customers...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Hostinger A tiempo completo

    Hostinger is a leading web hosting company that provides world-class solutions for individuals and businesses to succeed online. Our team of professionals is dedicated to helping our clients build and grow their online presence.We are seeking a highly skilled and motivated Customer Success Associate to join our Customer Success Team. As a key member of our...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Jeeves A tiempo completo

    We are seeking a highly motivated and strategic Client Success Specialist to join our global Customer Success Team at Jeeves. This role will be instrumental in providing exceptional customer support, driving adoption, retention, and growth for our clients.Key Responsibilities:Deliver best-in-class support to our global client portfolioDevelop and maintain...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the PositionIn this role as a Customer Success Associate, you will:Enhance retention and renewal rates for all designated accounts. Ensure proactive management of accounts, including timely fulfillment of contractual commitments.Comprehend client requirements and deliver solutions that address those needs, thereby boosting client satisfaction and...

  • Customer Success Manager

    hace 3 días

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce, Inc. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our Marketing Cloud platform.Key...

  • Customer Success Associate Spanish Market

    hace 5 días

    Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Associate to join our Spanish Market team at Factorial HR. As a key member of our customer success team, you will be responsible for maintaining and creating strong relationships with our existing customers, ensuring their needs and queries are resolved efficiently, and providing exceptional...

  • Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Associate to join our team at Qualtrics. As a key member of our Customer Operations organization, you will play a pivotal role in helping our customers deliver extraordinary business results.Key ResponsibilitiesPartner with our customer-facing account teams to deliver...

  • Customer Success Associate, Nola

    hace 5 días

    Ciudad de México, Ciudad de México Yalo Inc. A tiempo completo

    About Yalo Inc.Yalo Inc. is a pioneering company in the field of conversational commerce, dedicated to revolutionizing the way businesses interact with their customers. Our mission is to empower billions of people worldwide through the power of conversational commerce.Your MissionAs a Customer Success Executive at Yalo Inc., you will play a pivotal role in...

  • Associate Customer Success Professional

    hace 5 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity as an Associate Customer Success Executive, you will:Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.Identify the best virtual channel for engagement with customers.Validate customer needs, shape product plans, and drive sales to close.Support in...

  • Customer Success Strategist

    hace 5 días

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    About the RoleZebra is seeking a highly skilled Customer Success Strategist to join our team. As a key member of our organization, you will be responsible for driving lifecycle retention and adoption for segments of customers to support Customer Success Executives, Account Managers, or Partner Customer Success resources.Key ResponsibilitiesManage a segment...

  • Rated Customer Success Associate

    hace 5 días

    Ciudad de México, Ciudad de México EcoVadis Germany GmbH A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team at EcoVadis Germany GmbH. As a key member of our Services of Engagement department, you will be responsible for the onboarding and account management of our Corporate and Select customers, ensuring they maximize the value they receive from our...

  • Customer Success Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Outreach A tiempo completo

    About the TeamThe purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.The RoleThe primary purpose of the Customer...

  • Customer Success Manager

    hace 5 días

    Ciudad de México, Ciudad de México Nutanix A tiempo completo

    About the OpportunityNutanix is building a world-class Customer Success and Renewals organization, and we are seeking a Manager of Customer Success in Mexico City.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.The ideal candidate is...

  • Customer Success Champion

    hace 5 días

    Ciudad de México, Ciudad de México Awesomely A tiempo completo

    About AwesomelyAward-winning online publishing company providing training, coaching, and tools to real estate investors.Job Title: Customer Success HeroWe're seeking a highly skilled and motivated Customer Success Hero to join our team. As a Customer Success Hero, you will be responsible for providing exceptional customer support, ensuring customer...

  • Customer Success Strategist I, Customer Success

    hace 5 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleAs a Cloud Optimization Specialist I, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend...