Customer Success Associate

hace 5 días


Ciudad de México, Ciudad de México Hostinger A tiempo completo

Hostinger is a leading web hosting company that provides world-class solutions for individuals and businesses to succeed online. Our team of professionals is dedicated to helping our clients build and grow their online presence.

We are seeking a highly skilled and motivated Customer Success Associate to join our Customer Success Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to clients via live chat and tickets.
  • Empower clients to build their online success by providing technical expertise and guidance.
  • Deliver high-quality work on a global scale, meeting the needs of clients from diverse backgrounds.

Requirements:

  • Native-level English proficiency.
  • High IT curiosity and technical understanding.
  • Ability to multitask and handle multiple client inquiries simultaneously.
  • High emotional intelligence, with the ability to read client sentiments and reflect back on feedback provided.
  • Strong problem-solving skills and the ability to think critically when addressing tasks.
  • Ability to show empathy, tactfulness, and proactivity when interacting with clients.
  • Hunger for growth and a can-do attitude.
  • A curious and always learning mindset.
  • Ability to own your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.

What We Offer:

  • Permanent remote opportunity.
  • A competitive monthly compensation for services in USD.
  • Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas.
  • Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered.
  • Commissions (10%) can be earned by offering additional services for our clients.
  • Paid Suspension days.
  • Flexible compensation models to choose from: Fix and Variable.
  • Loads of possibilities and tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more.
  • Active internal growth.


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