Customer Success Associate

hace 2 días


León de los Aldama, Guanajuato, México Mexico A tiempo completo

Job Title: Associate Customer Success Analyst

Job Summary:

We are seeking a highly skilled Associate Customer Success Analyst to join our team at eProductivity Software. As a key member of our Customer Support team, you will be responsible for delivering exceptional customer experiences, resolving critical issues, and maintaining strong relationships with our valued customers.

Key Responsibilities:

  • Review and prioritize support cases, ensuring timely resolution and adherence to SLA requirements
  • Collaborate with global teams and R&D teams to resolve complex issues
  • Escalate cases as needed, maintaining ownership and ensuring customer satisfaction
  • Provide proactive support, including notification of new software releases and follow-up with customers on outstanding issues
  • Empower customers to resolve issues independently, allocating resources and systems as needed
  • Maintain accurate customer contact records and provide regular updates to customers
  • Work with Tier Support Peers and Development to resolve technical issues and implement new solutions

Requirements:

  • Minimum 5 years of customer service experience
  • Excellent organizational and interpersonal skills
  • Strong English verbal and written communication skills
  • Ability to document and communicate complex technical information
  • Confidence in delegating tasks and providing guidance to customers
  • Willingness to learn and adapt to new technologies and processes

Education Requirements:

Bachelor's and/or Master's degree in a relevant field


  • Sales Associate

    hace 2 días


    León de los Aldama, Guanajuato, México Under Armour A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Under Armour. As a Sales Associate, you will be responsible for providing exceptional customer service, generating sales, and maintaining a clean and well-presented store environment.Key ResponsibilitiesOffer exceptional customer service, including...


  • León de los Aldama, Guanajuato, México Apeel Sciences Careers A tiempo completo

    Apeel Sciences Careers is seeking a highly motivated and creative Associate Field Scientist to execute trials at various packing houses across North and South America.This role will be based in the Bajio region of Mexico and may require up to a 50% travel percentage (domestic and international) with assignments lasting up to 3 months at a time.Key...


  • León de los Aldama, Guanajuato, México Gkn Automotive A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Quality Engineer to join our team at GKN Automotive. As a key member of our quality team, you will be responsible for ensuring customer products meet expected quality standards.Key ResponsibilitiesDevelop and implement quality systems, procedures, and audits to ensure customer satisfaction.Monitor...


  • León de los Aldama, Guanajuato, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Area Manager to join our team in León, GTO. As an Area Manager, you will be responsible for leading and developing a team of Amazon Associates in a distribution warehouse environment.Key ResponsibilitiesLead, manage, and develop a team of 20 to 50 Amazon AssociatesCommunicate policies to Associates...


  • León de los Aldama, Guanajuato, México Onibex A tiempo completo

    About the RoleThis is a remote position with a leading company in IT, committed to providing innovative solutions to global clients.We leverage cutting-edge technologies to optimize business processes, enhance customer experience, and drive overall growth.Key ResponsibilitiesDesign, implement, and maintain SAP solutions with a focus on GATP and...

  • Sales Representative

    hace 2 días


    León de los Aldama, Guanajuato, México Video Kings A tiempo completo

    Unlock Your Earning Potential with Video KingsWe're a fast-growing entertainment business in Canada, providing DJ, photography, and videography services for weddings, corporate events, and private gatherings across the country.As a talented sales representative, you'll be working with warm, inbound leads, assigned daily. No cold calling or prospecting...


  • San Miguel de Allende, Guanajuato, México Catena A tiempo completo

    About CatenaAbout the RoleJob SummaryCatena is seeking a highly skilled and experienced Bilingual Property Management Associate to join our team. As an Executive Assistant - Property Management Associate, you will play a vital role in maintaining high customer satisfaction, resolving disputes efficiently, ensuring property cleanliness and maintenance, and...

  • Product Manager

    hace 1 día


    León de los Aldama, Guanajuato, México Launch Potato A tiempo completo

    About the RoleWe are seeking a highly skilled Product Manager to lead our product strategy for FinanceBuzz, a leading personal finance platform with over 3 million monthly visitors. As a key member of our team, you will be responsible for defining the vision, strategy, and roadmap for FinanceBuzz, working closely with stakeholders, designers, analysts, and...

  • Sales Representative

    hace 2 días


    León de los Aldama, Guanajuato, México Latinx Revops A tiempo completo

    Join Our Team as a Sales Development RepresentativeCome be a part of a dynamic and fast-paced start-up company located in Leon, Gto, and experience a different work culture just like New York style: a relaxed atmosphere but with intense work.Latinx Revops is an outsourced sales development company specialized in increasing the productivity of our client's...


  • San Miguel de Allende, Guanajuato, México Catena A tiempo completo

    About CatenaAbout the RoleJob SummaryWe are seeking a highly skilled and experienced Executive Assistant - Property Management Associate to join our team at Catena. As a key member of our property management team, you will play a vital role in maintaining high customer satisfaction, resolving disputes efficiently, ensuring property cleanliness and...

  • Program Buyer

    hace 3 días


    León de los Aldama, Guanajuato, México Webasto A tiempo completo

    Job Title: Program BuyerWe are seeking a highly skilled and experienced Program Buyer to join our team at Webasto. As a Program Buyer, you will be responsible for supporting the procurement process for our rapidly growing Charging Division.Key Responsibilities:Support the calculation of material costs and Bill of Materials (BOM) within project...


  • San Miguel de Allende, Guanajuato, México La Finca Vintage & Modern A tiempo completo

    **Transforming Homes into Beautiful Spaces**We are seeking a skilled Sales Associate to join our dynamic team at La Finca Vintage & Modern. As a Sales Associate, you will play a crucial role in helping our customers find the perfect furniture and home decor to enhance their living spaces.**Key Responsibilities:**Assist clients in selecting furniture and...


  • San Miguel de Allende, Guanajuato, México Rosewood Hotel Group A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Sommelier to join our team at Rosewood San Miguel de Allende. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional bar experiences to our guests.Key ResponsibilitiesBar Operations: Oversee the efficient preparation of drinks, setup and breakdown of...

  • Production Coordinator

    hace 2 días


    San Miguel de Allende, Guanajuato, México Thyssenkrupp Components Technology De Mxico Sa De Cv A tiempo completo

    Production Planning Role at Thyssenkrupp Components Technology De Mxico Sa De CvThyssenkrupp Components Technology De Mxico Sa De Cv is seeking a skilled Production Planner to join our team. As a key member of our production planning department, you will be responsible for managing production schedules, coordinating with suppliers, and analyzing demand to...

  • Sales Director

    hace 1 día


    San Miguel de Allende, Guanajuato, México Belmond A tiempo completo

    Director of Sales Opportunity at BelmondBelmond is seeking a seasoned Sales Director to spearhead our sales efforts and drive revenue growth. As a key member of our team, you will be responsible for developing and executing strategies to expand our customer base and achieve sales targets.Key Responsibilities:Develop and implement sales strategies to drive...


  • San Miguel de Allende, Guanajuato, México Humaniq Headhunters A tiempo completo

    About Our ClientOur client is a leading company in the agricultural sector, specializing in the cultivation and distribution of fresh produce across North America. With decades of experience, they have pioneered innovations in sustainable farming and packaging. Their commitment to delivering high-quality, organic, and sustainably sourced products has made...


  • Ciudad de México, Ciudad de México EcoVadis Germany GmbH A tiempo completo

    Customer Success AssociateEcoVadis is a leading provider of business sustainability ratings, and we're seeking a skilled Customer Success Associate to join our team. As a key member of our Services of Engagement department, you will be responsible for onboarding and managing our Corporate and Select customers, ensuring they maximize the value from our...


  • Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    {"title": "Customer Success Associate", "description": "Unlock Business Potential with QualtricsAt Qualtrics, we empower businesses to deliver exceptional frontline experiences, build high-performing teams, and design products people love. As a Customer Success Associate, you will play a pivotal role in helping our customers achieve their goals.Key...


  • Ciudad de México, Ciudad de México Jeeves A tiempo completo

    We are seeking a highly motivated and strategic Customer Success Associate to join our global Customer Success Team at Jeeves. This role will be instrumental in providing exceptional customer support, driving adoption and retention, and fostering strong relationships with our clients.Key Responsibilities:Deliver best-in-class support to our global client...


  • Ciudad de México, CDMX Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Ciudad de México, Ciudad de México Refinitiv A tiempo completo

    About the Role:In this exciting opportunity as a Customer Success Associate, you will play a key role in driving the growth and retention of our valued clients. Your primary focus will be on delivering exceptional customer experiences, ensuring timely delivery of contractual obligations, and identifying opportunities for cross-sell and upsell.Key...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Customer Success Associate Are you enthusiastic about leveraging your expertise in a leading organization renowned for its innovative content and technology? Do you possess a background in managing renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this opportunity may be ideal for...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon’s Customer Success Team is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. The Customer Success Associate is a part of that team and is a key player in helping our customers achieve their objectives. You will walk the path with our customers on their journey to learn, adopt,...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in driving customer success and growth for our clients. As an Associate Customer Success Executive, you will be responsible for closing renewals and upselling opportunities, identifying the best virtual channels for engagement, and validating customer needs to shape product plans and drive...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...


  • Ciudad de México, Ciudad de México Visit A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Success Associate to join our team at Visit. As a key member of our operations team, you will play a critical role in ensuring the success of our corporate partners by providing exceptional support and guidance throughout their journey with our platform.Key ResponsibilitiesCustomer...


  • Ciudad de México, Ciudad de México Emplifi A tiempo completo

    **About Emplifi**Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital channels.**The Customer Success Team**The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in driving customer success and growth for our clients. As an Associate Customer Success Executive, you will be responsible for closing renewals and upselling opportunities, identifying the best virtual channels for engagement, and validating customer needs to shape product plans and drive...


  • Ciudad de México, Ciudad de México SAP Fioneer A tiempo completo

    Are you a recent graduate with a passion for technology and a desire to kick-start your career in a global company?Fioneer has an exciting opportunity for a Customer Success Associate to join our customer support team. As a key member of our team, you will provide essential assistance to our clients, working closely with them to resolve issues and ensure...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the PositionAs a Customer Success Associate, your responsibilities will include:Ensuring the retention and renewal of all designated accounts while managing proactive account strategies, including the timely fulfillment of contractual commitments.Assessing customer requirements and delivering tailored solutions that enhance satisfaction and...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the PositionAs a Customer Success Associate, your responsibilities will include:Ensuring the retention and renewal of all designated accounts while managing them proactively, including the timely fulfillment of contractual commitments.Identifying customer requirements and delivering tailored solutions that enhance satisfaction and loyalty.Offering...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Associate Customer Success Executive to join our team at Thomson Reuters. As a key member of our sales and success team, you will be responsible for driving renewal and upsell sales motions for existing accounts, identifying the best virtual channels for engagement with customers, and validating...


  • Ciudad de México, Ciudad de México SAP Fioneer A tiempo completo

    Are you a recent graduate with a passion for technology and a desire to kick-start your career in a global company?Fioneer has an exciting opportunity for a Customer Success Associate to join our customer support team. As a key member of our team, you will provide essential assistance to our clients, working closely with them to resolve issues and ensure...


  • Ciudad de México, Ciudad de México EcoVadis A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Rated Customer Success Associate to join our team at EcoVadis. As a key member of our Services of Engagement department, you will play a crucial role in supporting our Corporate and Select customers in leveraging our solutions to drive continuous improvement and positive change.Key...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the Role:We are seeking a highly motivated and experienced Associate Customer Success Executive to join our team at Thomson Reuters. In this role, you will be responsible for closing renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.Key Responsibilities:Identify the best virtual...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will drive customer success and retention by delivering exceptional account management and proactive solutions to meet customer needs.Develop and execute strategies to retain and grow assigned accounts, ensuring timely delivery of contractual obligations and exceeding customer expectations.Collaborate closely...