Customer Success Associate
hace 5 días
We are seeking a highly motivated and results-driven Customer Success Associate to join our team at Qualtrics. As a key member of our Customer Operations organization, you will play a pivotal role in helping our customers deliver extraordinary business results.
Key Responsibilities- Partner with our customer-facing account teams to deliver exceptional customer and business impact by supporting them to optimize the entire renewal journey.
- Identify opportunities to streamline and improve business-critical processes, ensuring efficient scaling of Qualtrics' services to more customers.
- Surface and present actionable insights for the XM Success team to support Book of Business management and planning.
- Engage with internal stakeholders and systems to ensure timely renewals and account health data capture.
- Assist with customer-facing events such as webinars and product demos.
- Research and summarize key materials to answer client questions around Experience Management.
- Own preparation for client meetings by gathering inputs and compiling data.
- Bachelor's degree.
- Strong prioritization skills with the ability to be proactive.
- Collaboration skills.
- Proficient written and verbal English communication.
- Desire to improve processes and work through ambiguity.
- Interest in the technology industry.
- Experience in SaaS, customer service, or an equivalent field would be beneficial.
We are a close-knit team that values community and connection. Our team meetings are designed to foster a sense of belonging and support. We offer a hybrid work model that allows for a balance between work and personal life.
Qualtrics is an equal opportunity employer committed to the inclusion of all qualified individuals. We are proud to be a diverse and inclusive workplace.
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoCustomer Success Associate Are you enthusiastic about leveraging your expertise in a leading organization renowned for its innovative content and technology? Do you possess a background in managing renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this opportunity may be ideal for...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoCustomer Success Associate Are you enthusiastic about leveraging your expertise within a leading organization renowned for its content and technological advancements? Do you possess a background in fostering renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this role may be an...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoCustomer Success Associate Are you enthusiastic about leveraging your expertise in a premier organization recognized for its excellence in both content and technology? Do you possess a background in managing renewal and upsell strategies for established accounts? Are you driven by the potential for unlimited commissions? If so, this role may be a great...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the PositionAs a Customer Success Associate, your responsibilities will include:Ensuring the retention and renewal of all designated accounts while managing proactive account strategies, including the timely fulfillment of contractual commitments.Assessing customer requirements and delivering tailored solutions that enhance satisfaction and...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the PositionAs a Customer Success Associate, your responsibilities will include:Ensuring the retention and renewal of all designated accounts while managing them proactively, including the timely fulfillment of contractual commitments.Identifying customer requirements and delivering tailored solutions that enhance satisfaction and loyalty.Offering...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Visit A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Success Associate to join our remote team in the LATAM region. As a key member of our customer success team, you will be responsible for ensuring our corporate partners receive exceptional support and service.Key ResponsibilitiesCustomer Onboarding: Assist in guiding new customers...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Hostinger A tiempo completoHostinger is a leading web hosting company that provides world-class solutions for individuals and businesses to succeed online. Our team of professionals is dedicated to helping our clients build and grow their online presence.We are seeking a highly skilled and motivated Customer Success Associate to join our Customer Success Team. As a key member of our...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleIn this exciting opportunity as a Customer Success Associate, you will play a crucial role in driving business growth and customer satisfaction for Thomson Reuters.Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.Identify the best virtual channel for engagement with...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Jeeves A tiempo completoWe are seeking a highly motivated and strategic Client Success Specialist to join our global Customer Success Team at Jeeves. This role will be instrumental in providing exceptional customer support, driving adoption, retention, and growth for our clients.Key Responsibilities:Deliver best-in-class support to our global client portfolioDevelop and maintain...
-
Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the PositionIn this role as a Customer Success Associate, you will:Enhance retention and renewal rates for all designated accounts. Ensure proactive management of accounts, including timely fulfillment of contractual commitments.Comprehend client requirements and deliver solutions that address those needs, thereby boosting client satisfaction and...
-
Customer Success Manager
hace 3 días
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce, Inc. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our Marketing Cloud platform.Key...
-
Customer Success Associate Spanish Market
hace 5 días
Ciudad de México, Ciudad de México Factorial HR A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Associate to join our Spanish Market team at Factorial HR. As a key member of our customer success team, you will be responsible for maintaining and creating strong relationships with our existing customers, ensuring their needs and queries are resolved efficiently, and providing exceptional...
-
Customer Success Associate, Nola
hace 5 días
Ciudad de México, Ciudad de México Yalo Inc. A tiempo completoAbout Yalo Inc.Yalo Inc. is a pioneering company in the field of conversational commerce, dedicated to revolutionizing the way businesses interact with their customers. Our mission is to empower billions of people worldwide through the power of conversational commerce.Your MissionAs a Customer Success Executive at Yalo Inc., you will play a pivotal role in...
-
Associate Customer Success Professional
hace 5 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleIn this opportunity as an Associate Customer Success Executive, you will:Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.Identify the best virtual channel for engagement with customers.Validate customer needs, shape product plans, and drive sales to close.Support in...
-
Customer Success Strategist
hace 5 días
Ciudad de México, Ciudad de México Zebra A tiempo completoAbout the RoleZebra is seeking a highly skilled Customer Success Strategist to join our team. As a key member of our organization, you will be responsible for driving lifecycle retention and adoption for segments of customers to support Customer Success Executives, Account Managers, or Partner Customer Success resources.Key ResponsibilitiesManage a segment...
-
Rated Customer Success Associate
hace 5 días
Ciudad de México, Ciudad de México EcoVadis Germany GmbH A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team at EcoVadis Germany GmbH. As a key member of our Services of Engagement department, you will be responsible for the onboarding and account management of our Corporate and Select customers, ensuring they maximize the value they receive from our...
-
Customer Success Specialist
hace 3 días
Ciudad de México, Ciudad de México Outreach A tiempo completoAbout the TeamThe purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.The RoleThe primary purpose of the Customer...
-
Customer Success Manager
hace 5 días
Ciudad de México, Ciudad de México Nutanix A tiempo completoAbout the OpportunityNutanix is building a world-class Customer Success and Renewals organization, and we are seeking a Manager of Customer Success in Mexico City.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.The ideal candidate is...
-
Customer Success Champion
hace 5 días
Ciudad de México, Ciudad de México Awesomely A tiempo completoAbout AwesomelyAward-winning online publishing company providing training, coaching, and tools to real estate investors.Job Title: Customer Success HeroWe're seeking a highly skilled and motivated Customer Success Hero to join our team. As a Customer Success Hero, you will be responsible for providing exceptional customer support, ensuring customer...
-
Customer Success Strategist I, Customer Success
hace 5 días
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoAbout the RoleAs a Cloud Optimization Specialist I, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend...