Customer Experience Specialist
hace 2 días
We're looking for a talented individual to join our Customer Support Team as a Support Specialist. As a key member of our team, you'll be responsible for providing exceptional customer service to our global customer base.
Our ideal candidate is a fast-acting problem solver with excellent communication skills and a passion for delivering "WOW" levels of service. If you're a team player with a flexible attitude and a love for helping people, we'd love to hear from you.
As a Support Specialist, you'll be working closely with our product teams to ensure customers stay at the forefront of everything Revolut does. You'll be the public face of the company, providing first-class front-line support and representing Revolut online at all times.
We're a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends, but we'll compensate you for night shifts. If you're up for the challenge, we'd love to have you on board.
Key Responsibilities- Provide our customers with an outstanding customer experience
- Represent Revolut online at all times
- Collaborate with other teams internationally to tackle any customer issues
- Fluency in English with excellent communication skills
- Prior customer support experience in travel, booking, or hospitality
- The ability to explain complex issues in an easy and understandable manner
- Great numeracy, IT, and analytical skills
- Impeccable attention to detail
- Empathy and love for helping people
- To be driven and self-motivated with a highly flexible team player attitude
- To be a self-learner with an independent problem-solving approach
We offer a range of benefits that show we value your work, including financial benefits, medical insurance, flexibility to work from home or abroad, and a free Revolut Metal subscription loaded with perks.
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Culture- Get It Done - Revoluters always push through
- Deliver WOW - We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs
- Dream Team - We select, coach, and retain the top talent only and give them all the support to achieve greatness
- Never Settle - Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less
- Think Deeper - Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
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