Technical Support Professional

hace 3 días


Guadalajara, Jalisco, México Oracle A tiempo completo
About the Role

We are seeking a highly skilled and experienced Technical Support Professional to join our team at Oracle in Mexico. As a key member of our support organization, you will play a critical role in delivering post-sales support and solutions to our customers.

Job Description

The successful candidate will be responsible for resolving customer inquiries via phone and electronic means, as well as providing technical advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

You will serve as the primary point of contact for customers, OEMs, and VARs, facilitating customer relationships with Support and providing expert guidance on the installation, maintenance, and use of Oracle products.

Requirements and Qualifications

To succeed in this role, you should have:

  • A strong background in technical support, preferably with experience in CRM support, consulting, or other technical roles.
  • Technical expertise in multiple platforms, including databases (Oracle, SQLServer, DB2), operating systems (Microsoft Windows, UNIX, Linux, AS400), and programming languages.
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot and debug issues independently.
  • Good communication skills, with the ability to handle difficult or sensitive situations and build strong working relationships with customers.
  • Experience working in a fast-paced environment, with the ability to prioritize tasks effectively and manage multiple priorities.
What We Offer

In return for your expertise and dedication, we offer a competitive salary of $80,000 - $120,000 per year, depending on experience.

This role also offers opportunities for career growth and professional development, as well as a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

As a valued member of our team, you will have access to ongoing training and development opportunities, enabling you to stay up-to-date with the latest technologies and industry trends.

About Oracle

Oracle is an Equal Employment Opportunity Employer. We welcome applications from qualified candidates who share our commitment to diversity and inclusion.

We are proud to be an Affirmative Action-Equal Employment Opportunity Employer, committed to attracting and retaining the best talent from diverse backgrounds.



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